Question 1

What should we bring with us from home?

Accepted Answer

Every villa has been furnished and equipped to ensure that you have a fantastic vacation. Each villa comes with air conditioning, telephone, washer/dryer, iron and ironing board, cable TV and Wi-Fi, kitchen appliances, bed linen, towels, hairdryers, arrival soap and toilet paper.

Question 2

Will I stay in the property I've seen online?

Accepted Answer

Absolutely! Once we've confirmed your chosen villa is available, we will block that property for you.

Question 3

How to get to our villa and access it?

Accepted Answer

Once your identity has been verified we will give you a unique code for the keyless entry system for the property.

Question 4

Is there a check in and check out time?

Accepted Answer

Check in time on all homes is anytime after 4pm. Check out time is dependent on the property — some of our homes are 10:00 am, others are 11 am.

Question 5

What is required at check out?

Accepted Answer

Place all trash in the bins, and make sure the home is secure before leaving the property.

Question 6

Who would I speak to in Florida if I have any villa issues?

Accepted Answer

We have a 24/7 call service to ensure you're always supported.

Question 7

Do I need to drive or are there shuttles to theme parks?

Accepted Answer

Reunion Resort and Encore Resort both provide a shuttle service. For the other resorts a car would be advisable.

Question 8

Do I need an International Driving Licence?

Accepted Answer

No, this isn't required.

Question 9

Are the vacation homes cleaned daily?

Accepted Answer

All our vacation homes are professionally cleaned prior and post guest stays. If, however, you require a cleaning service during your stay, we can quote on that service. The rentals come with cleaning items such as dishwasher, washing machine, mop, brush and pan.

Question 10

Do you have any vacation rentals with disabled access?

Accepted Answer

Yes, we have a good selection of properties which are suitable for those with ability issues. Simply enquire and we'll email some suggestions to you.

Question 11

Do you have villas with space for multiple vehicle parking?

Accepted Answer

Yes, if you're meeting family and friends at one of our vacation homes, just let us know the max number of vehicles requiring parking and we'll tailor our suggestions based on that.

Question 12

Do I have to pay extra to heat the pool?

Accepted Answer

Yes, you would be required to pay an additional fee to heat the pool and this will be given when booking as an option. We also give advice on the time of year when we suggest pools to be heated.

Question 13

If I heat the pool, will it cool down at night?

Accepted Answer

Yes, as the pool heater operates on timers to come on in the morning and stop in the evenings. In the winter months, it can therefore be harder to maintain a warm temperature in the pool. We cannot guarantee pool temperatures.

Question 14

Do you have any adjoining villas?

Accepted Answer

Yes, we have a few homes next to each other. We often rent out neighboring properties for large groups. Let us know your group size and we'll make some suggestions.

Question 15

Do all the villa kitchens come fully equipped?

Accepted Answer

All our vacation homes come with fully equipped kitchens, including all necessary utensils to prepare meals at home. If you require a specific appliance prior to travel, please contact us.

Question 16

Are all your villas non-smoking?

Accepted Answer

Yes, all of our vacation rentals are non-smoking villas.

Question 17

How close are they to Disney and other attractions?

Accepted Answer

The majority of Florida Premier Rentals vacation homes are situated within a 15-minute radius of Walt Disney World and close to other theme parks. Depending on the villa chosen, you would travel no more than 30 minutes by car to reach any major theme park. Please ask when choosing your villa.

Question 18

How many people are allowed in each home?

Accepted Answer

Each property has a maximum number of guests allocated, depending on the number of bedrooms. Let us know your group size and we can suggest aligned vacation rentals.

Question 19

What is the closest airport to the villas?

Accepted Answer

The closest airport for Orlando arrivals is Orlando International Airport, a major public airport located six miles southeast of Downtown Orlando.

Question 20

Do you allow pets?

Accepted Answer

A small selection of our homes are pet friendly.

Question 21

How can I order food into the villa?

Accepted Answer

If your vacation rental is situated within a gated community or resort, there are usually onsite restaurants to order food from. If this is not the case, you will find a compendium at the property with food suggestions.

Question 22

Are there any children's activities nearby?

Accepted Answer

Lots of our vacation homes come with games rooms, consoles and flat-screen TVs with Wi-Fi. All properties come with a private pool too and lots are set within luxury resorts. These resorts also have resort-style pools, often with waterslides, sports courts and sometimes kid's clubs. And there's all the theme park fun too! Just ask for specifics on your chosen property when you're making an enquiry.

Question 23

Are there golf courses nearby?

Accepted Answer

Orlando is famed for its fabulous golf courses and we feature lots of vacation homes right next to them. If you love golf, just let us know and we'll make some suggestions.

Questions? We've Got Answers

We Manage Homes Across Orlando's Best Resort Communities

General Questions

Making a Reservation

About Florida Premier Rentals

Let's find your perfect home

Questions? We've Got Answers

We Manage Homes Across Orlando's Best Resort Communities

General Questions

What should we bring with us from home?

Will I stay in the property I've seen online?

How to get to our villa and access it?

Is there a check in and check out time?

What is required at check out?

Who would I speak to in Florida if I have any villa issues?

Do I need to drive or are there shuttles to theme parks?

Do I need an International Driving Licence?

Are the vacation homes cleaned daily?

Do you have any vacation rentals with disabled access?

Do you have villas with space for multiple vehicle parking?

Do I have to pay extra to heat the pool?

If I heat the pool, will it cool down at night?

Do you have any adjoining villas?

Do all the villa kitchens come fully equipped?

Are all your villas non-smoking?

How close are they to Disney and other attractions?

How many people are allowed in each home?

What is the closest airport to the villas?

Do you allow pets?

How can I order food into the villa?

Are there any children's activities nearby?

Are there golf courses nearby?

Making a Reservation

How do I reserve my chosen villa?

When will I receive my confirmation of reservation and payment?

How do I pay for my villa?

Does the total include all taxes and fees?

Do I pay a deposit or in full when I book?

What is your cancellation policy?

What is the Property Protection Fee?

What if I wanted to extend my stay?

Do you offer travel insurance?

What should I do if I have left something behind?

About Florida Premier Rentals

Where is your office?

How long have you been operating for?

Do I pay more booking through you than booking with other sites.

Can I get a refund?

Let's find your perfect home